These general terms and conditions (the «General Conditions») apply when you as a consumer (the «Customer») place an order via www.bornsupporter.com and related pages, (the «Website»). The agreement is concluded between you and Born Supporter AS, company reg. no. NO 927 465 795 («Born Supporter»). Detailed contact information and other information about Born Supporter are set forth on the Website. The General Conditions are only applicable for Customers that are consumers.
The Customer must be minimum 18 years old to order via the Website. In accordance with Norwegian law, Born Supporter does not accept any credit purchases by persons below 18 years of age. Born Supporter reserves the right to deny or change a Customer’s order (e.g. if the Customer has provided incorrect personal data and/or has any record for non-payment of debt).
Born Supporter shall have no liability in case products are sold out, nor for image or typographical errors on the Website, e.g., errors in the product description or technical specification, inaccurate prices and price adjustments (such as changed prices from suppliers, change in currencies) or incorrect information with regards to whether a product is in stock. Born Supporter is entitled to rectify any such errors and, at any time, to change or update the information. If an inaccurate price has been stated for a product ordered by the Customer, Born Supporter will naturally notify the Customer accordingly and await the Customer’s approval of the amended price prior to Born Supporter continuing with the order process. All images on the Website shall be considered solely as illustrations. Such illustrations do not guarantee to reproduce the exact appearance of the product. Born Supporter is not responsible for any information by third parties provided for on the Website.
The Website and all its content are owned by Born Supporter or its licensors. The information is protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information about products, services and other content may not be copied or used without the prior written consent of Born Supporter.
2. Contracts and orders
A purchase agreement is concluded when Born Supporter has confirmed the Customer’s order and the Customer has received an order confirmation from Born Supporter via e-mail. Born Supporter encourages the Customer to save the order confirmation for any future contacts with Born Supporter’s customer service regarding the order. The Customer is entitled to cancel their order up until it has been confirmed by Born Supporter. If the order is cancelled, Born Supporter will refund any payments the Customer or their pay- or credit card company has made regarding the order.
2. Customer information
4. Prices, vat, customs and payment
The prices stated on the Website apply to orders placed on the Website. We offer payment in several currencies. An overview of available currencies appears on the website. All prices include VAT.
Born Supporter may from time to time have special offers and sales on the Website. Offers on specific goods only apply for the limited period the campaign lasts.
Customers outside of the European Union may be subjected to pay custom duties (as applicable within each jurisdiction). Born Supporter will not be held responsible for any such duties.
The Customer can pay for their purchase in the manner specified on the Website. Read more about our different payment options on the Website here. Born Supporter is entitled to charge the Customer already in connection with the order, unless invoicing or any similar payment method has been selected by the Customer and approved by Born Supporter. Upon invoicing or partial payment, Born Supporter or its partners may obtain a third-party credit report. In such a case, you will be informed accordingly. Born Supporter reserves the right not to always offer all payment methods, alternatively change payment method if the payment method the Customer has selected does not work, for whichever reasons, at the time of fulfilment of the order. Please note that limitations of available payment are set forth on the Website.
5. Shipping and delivery
Products in stock are normally delivered within the number of working days set forth on the Website. Unless otherwise agreed (e.g., in connection with the reservation of products not in stock), delivery will be made no later than 30 working days after Born Supporter has confirmed the order in writing through the order confirmation. If you haven’t received your order within the delivery time advertised, please contact our Customer Service no longer than 30 working days after the order was placed.
The expected delivery time is set forth in the order confirmation, at the checkout and/or on the current product page on the Website. Unless otherwise expressly agreed and if a delivery is delayed for more than 30 working days and it is not due to you as Customer, you are entitled to cancel the purchase.
If any package shall be picked up at a specific delivery point, the Customer shall do so within the time specified in the notification. Packages shall normally be retrieved personally with valid identification and order number. The Customer will receive a notification of delivery stating when and where the package shall be picked-up or received. The notification may be made by e-mail, ordinary mail and if the Customer has provided a mobile number, also by phone or SMS. Born Supporter is entitled to charge the Customer a fee of £15 if the package is not retrieved. In cases of home delivery there should be a person available to accept the parcel.
6. Gift cards
Gift cards sold by Born Supporter are valid for two (2) years from the date of issue and can be redeemed in Born Supporter’s web shop. After the expiry date, the card cannot be used as payment or reactivated, nor can any remaining value be reimbursed. Your gift card constitutes legal tender at Born Supporter and must be stored securely. Gift cards cannot be exchanged for cash. Lost or stolen cards will not be replaced. Gift cards cannot be purchased using a discount code or as part of an offer or promotion.
7. Right of withdrawal
When purchasing products on the Website, the Customer has a 14-day withdrawal period. This means that the Customer has the right to cancel any purchase by notifying Born Supporter accordingly within 14 days from when the Customer or their representative received the product ordered (withdrawal period). Unfortunately, we cannot offer the right of return or exchange on personalised prints that have been personalised and printed to order. The goods must be returned in their original packaging and in the same condition as when you received the package. If products clearly have been used, we may make a deduction from the reimbursement.
Born Supporter will pay back the amount without undue delay, however, no later than within 14 days from the date Born Supporter received the Customer notification of withdrawal. However, Born Supporter may delay repayment until Born Supporter has received the product or the Customer has provided proof that the product has been returned, e.g., by means of certificate of delivery. Repayment will be made to the Customer by the payment method chosen by the Customer, unless otherwise agreed or if there is any objection for such a repayment.
8. Damages and complaints
The right to file a complaint applies to products which are defective according to applicable consumer protection legislation. The right to complain only applies to errors and damages for which Born Supporter is responsible and does not apply if the error is due to you having provided incorrect information, such as name, length of birth, weight, date of birth, or time of birth during the order. Any Customer who wishes to assert their right to file a complaint for any product ordered shall contact Born Supporter, as soon as possible, and at the lates within two (2) months, after discovering the defect using the contact information set forth on the Website.
Once a product, for which a complaint has been filed, is returned and the complaint approved, Born Supporter will refund the Customer in compliance with applicable consumer protection legislation. Born Supporter reserves the right to refuse any complaint if the product, in compliance with applicable consumer protection legislation, proves not to be defective.
10. Force majeure
Born Supporter is not liable for any delays caused by circumstances beyond Born Supporter’s control, e.g., general labour dispute, extreme weather, acts of war, fire, lightning, terrorist attacks, changed governmental orders, technical problems, defects in power- /tele-/computer communications or other communication and defects or delays in the service by sub-suppliers due to circumstances set forth above. Such circumstances shall result in relief from damages and other measures. If any such situation should arise, Born Supporter shall inform the Customer accordingly both at the beginning and the end of the period for the current situation. If the situation has lasted for more than two months, both the Customer and Born Supporter are entitled to terminate the purchase with immediate effect.
11. Law and jurisdiction
Any disputes shall primarily be settled by agreement after discussions with Born Supporter’s customer services. In the event of any dispute, Born Supporter complies with the decisions of the Norwegian Consumer Council or the corresponding authority in other countries.
The terms and conditions were last updated by Born Supporter on 08.08.2022.