1. Intro and summary
orn Supporter AS («Born Supporter» or «we») is committed to treating your personal information with respect and care. In this policy, we want to inform you about how we process your personal data and rights. Personal data is any information that can be connected to you as a private person, for example name and contact information.
In short, this is how we process your data:
- To the extent necessary for handling and delivering your product.
- To communicate with you and answer your questions.
- To give you offers and inspiration both by newsletters, text messages and by targeted marketing in social media, and other media online and offline.
- To ask you about Born Supporter and your experience with us.
- To remind you of an abandoned shopping cart.
- To comply with mandatory law (e.g. accounting law)
You have several rights according to data protection law. For example, you always have a right to object against marketing.
If you want more complementary information, you will find it below. Here you can read more about how, why and for how long we process your data.
2. Personal data we collect
We will collect Personal Data from you in the following circumstances:
When you place an order; we will collect your first and last name, email address, postal address, phone number, payment information, such as your credit card or Klarna account information, , communications and correspondence sent to and from your email, information about purchasing habits and preferences and order histories.
When you contact us regarding products or orders, or for customer support or other customer service purposes; we may collect your name, e-mail address, phone number, and any communications from you to us.
3. Purpose and use of personal data
We use your Personal Data, including your Content, for the following purposes:
- To provide you with the services and to evaluate, modify and enhance the services
- To enable you to process and fulfill your Order
- To process your payment, facilitate billing and issue invoices, as applicable
- To communicate with you and to respond to your requests
- To provide you with customer service and support
- To help keep our website safe and secure and to improve the website.
We use automatic information to administer the website and track user activities on the website. We will create anonymous data records from personal data by excluding information (such as your name) that makes the data personally identifiable to you. We use such anonymous data records to analyse request and usage patterns so that we may enhance the content of the services and improve website navigation.
4. How we share your personal data
We disclose your personal data as described below. No personal data provided by you or that we may obtain automatically by your use of the website, is not and will not be sold, rented, or shared by us with any third party without your prior consent.
We use various subcontractors, or service providers, often referred to as data processors for delivery, collection, storage, and information handling. These suppliers process data on our behalf, according to the data processor and the instructions they receive from us. Everything in accordance with European and Norwegian personal law.
Google Analytics and Google AdWords
Facebook, Instagram and Snapchat
6. Your rights regarding your personal data
When you agree, by entering your email address and ticking the box for “Send me newsletter” you agree that we send you information about new products and offers and that we use your email address to do this. We will send you marketing communications and news regarding Born Supporter’s products, services, events, and other offers. You can unsubscribe at any time, after you have given your consent, by pressing “unsubscribe” at the bottom of our newsletters. If you are an existing customer of Born Supporter (for example, if you have placed an order with us), we may use the contact information you provided to send you marketing communications about similar products or services, where this is permitted by applicable law (unless you have opted out of this). In other cases, we ask for your consent to send you marketing information. We may use the information you provide us as well as information from other of our products or services – such as your use of our websites and applications for personalizing communications about products and services that may be of interest to you.
Changing, Transferring or Deleting Your Personal Data
We delete your personal data once no longer necessary in relation to the purposes for which they were collected or otherwise processed. You may access, review, update, correct or delete the personal data in your account either by using the account buttons or by contacting us directly using the contact information provided below. If you would like to have your personal data transferred to someone else, please e-mail us at firstname.lastname@example.org and we will provide you with a file of your data. If you completely delete all of your personal data, then your account will become deactivated. If you rather want us to delete your data, please contact us and we will fulfil your request.
7. Data protection officer and contact information
Born Supporter AS, with Norwegian company registration number 927465795, is responsible for the processing of your personal data. Please note that some of our providers of payments and logistics process personal data collected through our site or IT system upon purchase are independently responsible for their processing.
If you want to contact us regarding our processing of your personal date, please contact us at email@example.com or give us a call at +47 412 80 500. Our postal address is Postboks 9745 Torget Vest, 3010 Drammen, Norway.